Terms & Conditions
XtremeX Limited provides passenger experiences in full compliance with NZTA transport regulations. We operate under Transport Service Licence (TSL) 0317637 and are GST registered. Any complaints regarding our services can be submitted via our contact form, where they will be recorded and reported to NZTA as required.
Important Information Before You Book
Please read the following terms before purchasing or attending an XtremeX passenger experience.
Location & Road Rules
- All services operate from our Tawa base location, unless otherwise specified as part of a scheduled event.
- All services are conducted in accordance with New Zealand road laws and NZTA transport regulations.
- XtremeX Limited operates under Transport Service Licence TSL 0317637.
Participation Requirements
- Minimum age: 8 years (strict minimum).
- Minimum height: approximately 125cm, ensuring correct seatbelt fit.
- Participants aged 8–12 may be restricted to shorter duration experiences for safety reasons.
- Some services may have additional requirements or restrictions based on safety, operational, or vehicle-specific conditions.
Payment
Payment is required in advance of the scheduled experience. Depending on how the booking is made, payment may be completed at the time of booking or separately before the ride.
- XtremeX does not generally have payment facilities available at the experience location.
- Any outstanding balance should be fully settled before arriving for the booking.
- If payment has not been completed by the required time, XtremeX may place the booking on hold or require payment before the experience can proceed.
Vehicle Availability
The vehicle shown when booking is the vehicle normally intended for that experience. Supercars can occasionally require servicing, repair, replacement or other operational changes at short notice.
- If the selected vehicle becomes unavailable, affected customers will be contacted.
- XtremeX may offer a suitable replacement vehicle, an alternative experience, or rescheduling.
- We will work with the customer to find a reasonable solution based on the circumstances and available fleet.
- Nothing in these terms limits any rights available under New Zealand consumer law.
Health & Safety
- We do not operate if we are unwell.
- If a customer is unwell, we strongly recommend rescheduling.
- We reserve the right to refuse or cancel a booking if safety may be compromised.
Cancellations & Rescheduling
- Changes must be requested no less than 24 hours prior to the scheduled booking.
- Late cancellations or no-shows may result in forfeiture of the booking.
- Rescheduling is subject to availability within the original booking period.
Experience Certificates & Preferred Booking Periods
XtremeX Experience Certificates are designed to make it easy to give one of our passenger experiences as a gift. When purchasing a certificate, customers may select a preferred seasonal booking period to help us manage vehicle availability, servicing, weather and the limited number of experiences we can operate.
- Preferred booking periods are used to help plan when the recipient would ideally like to complete the experience.
- Each seasonal period typically spans around three (3) months and periods may overlap.
- We strongly encourage recipients to book as early as possible, particularly where they have a preferred vehicle, date or season.
- We aim to provide booking opportunities across at least two consecutive seasonal periods, subject to fleet availability and operating conditions.
- Because the XtremeX fleet can change over time, a certificate should not be treated as an indefinite guarantee that a particular vehicle, route or experience format will remain available unchanged.
- If the originally selected vehicle is unavailable, XtremeX will work with the certificate holder to offer a suitable alternative vehicle, experience or available booking opportunity.
- Nothing in these terms reduces any minimum validity period or other rights required by New Zealand law.
Booking Periods & Future Availability
- Seasonal periods are intended to guide booking preference and availability rather than remove rights that apply under New Zealand consumer law.
- Pricing, vehicles, routes and experience formats may change over time.
- The longer a certificate is left unused, the greater the possibility that the fleet or experience offered may differ from what was available when it was purchased.
- Where a change is required, XtremeX will work with the certificate holder to identify a reasonable available option.
Weather & Operational Rescheduling
- Experiences are dependent on suitable weather and operating conditions.
- If XtremeX Limited determines that a booking cannot proceed due to weather or operational requirements, the booking will be rescheduled.
- Where required, the booking or certificate may be moved into a new seasonal period.
- This applies only where the change is initiated by XtremeX Limited.
Capacity & Availability
XtremeX Limited provides a unique and capacity-limited experience. Bookings are managed carefully to ensure availability and fairness across all customers.
For questions regarding these terms, please contact XtremeX before booking.
VIEW PRIVACY POLICY
Statement
XtremeX Limited offers a range of passenger services, all of which are fully compliant with NZTA transport regulations, our TSL no. is 0317637 and we are GST registered. Should you have any complaints regards any of our services you can submit your complaints here where it will be recorded and reported to NZTA as required:
Terms and Conditions
- For up to date Covid information please go to: https://xtremex.co.nz/covid-info/
- All prices stated are based on operating from Outlet City, Tawa
- You must be *age 18 and over to use some of these services
- Minimum age/height requirements for children using the Lamborghini are 8 years and must be at least 125cm tall
- All bookings require full payment upon booking for a service, so please confirm you are happy with terms & conditions
- Cancellations or rescheduling must be communicated with XtremeX Ltd no later than 24 Hours before service is required unless agreed through *prior booking. Please remember this is an extremely unique and limited service provided by XtremeX and therefor we rely on careful planning and booking by our customers. A full refund will be provided if cancellation falls within the specific limit and within 5 working days. There will be no charge for rescheduling within the 24hr time frame although we may not be able to accommodate due to limited service.
- Rescheduling will only incur a charge 1 hour prior to booking to an amount of $25.00 to XtremeX's discretion, see also waiting time
- A waiting time of up to 15 minutes for all services will be allowed, commencing from the time of booking. During this time an XtremeX driver will attempt to contact the customer by email and phone, and if no contact can be made and after this time expires the booking will be cancelled. Any cancelation which take place in this manner will not receive a *refund.
- If any unforeseen circumstances arise, XtremeX has the right to cancel the booking and will offer a full refund or reschedule which ever may be preferred by the customer, however we will not be accountable for any costs associated with the customer, travel and time off work etc.
- In the event of mechanical breakdown we will offer you either a full refund or a reschedule
- Extreme weather conditions fall under unforeseen circumstances, see above.
- You will be required to wear seatbelts, refusal will result in cancellation of the service with immediate effect.
- All significant *medical conditions which could cause any issues while traveling are required to be disclosed
- XtremeX adheres to the rules and speed limits of the road, any request to break these rules will be denied and if this does not end the matter, that person will be taken back and the service will be cancelled with no *refund, this is final.
- If intoxication or drugs is suspected upon arrival. XtremeX has the right to refuse and you will forfeit your right to use our service, there will be no entitlement to a refund or reschedule this is final!
- There will be no smoking or vaping allowed in the vehicle or stops to facilitate for this.
- If any soiling due to a release of bodily fluids is to occur e.g. in the act of being sick, or other accident, you will incur an additional charge of $500, this is payable with immediate effect.
*Additional Cost Weightings, XtremeX offers a highly subsided Supercar experience. If requiring custom pickup/drop off we charge for round trip home base -> locations -> to home base. Please contact us to provide a quote.*Age, Some experiences require that you are over 18, this is due to responsibilities associated with ensuring the customer is safe after drop off, other services such as special occasions birthdays, school ball or either of the
*Additional, If agreed, the pickup location (house or other) must have easy access and turning, if not, then a new pick up/drop off location must be agreed prior or there will be a cancellation cost of $30.00 if this can't be agreed. If your location turns out to be unsuitable, you will be contacted and offered to make your way to a new location that is better suited.*Prior booking, it may be that you have made a booking which is tentative to weather conditions or some other factor and XtremeX has confirmed in writing by email that we are happy to do this.
*Refund Policy, we do understand that sometimes there are events outside of everyones control and in such cases if suitable evidence can be supplied and XtremeX is satisfied then a refund minus our costs will considered
*Medical conditions, medical conditions such as heart attack, stroke, asthma, epilepsy etc. must be disclosed as for the driver to be aware should any issue arise. Drivers are first aid qualified
Sub Note: Please remember this is an exclusive supercar that is very low to the ground and due to such makes it hard to enter some locations and hence the need to include these terms within out T&C's.
Privacy Policy
Your privacy is very important to us. This privacy policy discloses how XtremeX Ltd collects, protects, uses and shares Personal Information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent.XtremeX Ltd respects the privacy of our customers and other visitors to our website who may choose to provide Personal Information. We recognise the need for appropriate protections and management of Personal Information that you provide to us. This privacy policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.
Through registering your interest via this website, you are permitting us to communicate with you electronically. For point of definition, electronically can include but is not limited to email, Phone, SMS, App notification.
Your contact details will be used for the sole purpose of responding to your requests, or keeping you informed in line with your selected preferences.
Our Use of Your Information
We use your Personal Information to facilitate the services you request. We have tailored our privacy policy to adequately inform you of the use of your Personal Information.
Sharing of Personal Information
We do not sell Personal Information to third parties. XtremeX Ltd reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorises us to do so.We may share Personal Information with third party service organisations such as IP Payments (to facilitate secure registration of credit card information).
Statement
XtremeX Limited offers a range of passenger services, all of which are fully compliant with NZTA transport regulations, our TSL no. is 0317637 and we are GST registered. Should you have any complaints regards any of our services you can submit your complaints here where it will be recorded and reported to NZTA as required:
Terms and Conditions
- For up to date Covid information please go to: https://xtremex.co.nz/covid-info/
- All prices stated are based on operating from Outlet City, Tawa
- You must be *age 18 and over to use some of these services
- Minimum age/height requirements for children using the Lamborghini are 8 years and must be at least 125cm tall
- All prices stated are based on being located within approximately 10km's of Tawa base station see *Additional Cost Weightings
- All bookings require full payment upon booking for a service, so please confirm you are happy with terms & conditions
- Cancellations or rescheduling must be communicated with XtremeX Ltd no later than 24 Hours before service is required unless agreed through *prior booking. Please remember this is an extremely unique and limited service provided by XtremeX and therefor we rely on careful planning and booking by our customers. A full refund will be provided if cancellation falls within the specific limit and within 5 working days. There will be no charge for rescheduling within the 24hr time frame although we may not be able to accommodate due to limited service.
- Rescheduling will only incur a charge 1 hour prior to booking to an amount of $25.00 to XtremeX's discretion, see also waiting time
- A waiting time of up to 15 minutes for all services will be allowed, commencing from the time of booking. During this time an XtremeX driver will attempt to contact the customer by email and phone, and if no contact can be made and after this time expires the booking will be cancelled. Any cancelation which take place in this manner will not receive a *refund.
- If any unforeseen circumstances arise, XtremeX has the right to cancel the booking and will offer a full refund or reschedule which ever may be preferred by the customer, however we will not be accountable for any costs associated with the customer, travel and time off work etc.
- In the event of mechanical breakdown we will offer you either a full refund or a reschedule
- Extreme weather conditions fall under unforeseen circumstances, see above.
- You will be required to wear seatbelts, refusal will result in cancellation of the service with immediate effect.
- All significant *medical conditions which could cause any issues while traveling are required to be disclosed
- XtremeX adheres to the rules and speed limits of the road, any request to break these rules will be denied and if this does not end the matter, that person will be taken back and the service will be cancelled with no *refund, this is final.
- If intoxication or drugs is suspected upon arrival. XtremeX has the right to refuse and you will forfeit your right to use our service, there will be no entitlement to a refund or reschedule this is final!
- There will be no smoking or vaping allowed in the vehicle or stops to facilitate for this.
- If any soiling due to a release of bodily fluids is to occur e.g. in the act of being sick, or other accident, you will incur an additional charge of $400, this is payable with immediate effect.
*Additional Cost Weightings, *Additional Cost Weightings, XtremeX offers a highly subsidised Supercar experience. If requiring custom pickup/drop off we charge for round trip home base -> locations -> to home base. Please contact us to provide a quote.*Age, Some experiences require that you are over 18, this is due to responsibilities associated with ensuring the customer is safe after drop off, other services such as special occasions birthdays, school ball or either of the
*Additional, the pickup location (house or other) must have easy access and turning, if not, then a new pick up/drop off location must be agreed prior or there will be a cancellation cost of $30.00 if this can't be agreed. If your location turns out to be unsuitable, you will be contacted and offered to make your way to a new location that is better suited.*Prior booking, it may be that you have made a booking which is tentative to weather conditions or some other factor and XtremeX has confirmed in writing by email that we are happy to do this.
*Refund Policy, we do understand that sometimes there are events outside of anyones control and in such cases if suitable evidence can be supplied and XtremeX is satisfied then a refund minus our costs will considered
*Medical conditions, medical conditions such as heart attack, stroke, asthma, epilepsy etc. must be disclosed as for the driver to be aware should any issue arise. Drivers are first aid qualified
Sub Note: Please remember this is an exclusive supercar that is very low to the ground and due to such makes it hard to enter some locations and hence the need to include these terms within out T&C's.
Privacy Policy
Your privacy is very important to us. This privacy policy discloses how XtremeX Ltd collects, protects, uses and shares Personal Information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent.XtremeX Ltd respects the privacy of our customers and other visitors to our website who may choose to provide Personal Information. We recognise the need for appropriate protections and management of Personal Information that you provide to us. This privacy policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.
Through registering your interest via this website, you are permitting us to communicate with you electronically. For point of definition, electronically can include but is not limited to email, Phone, SMS, App notification.
Your contact details will be used for the sole purpose of responding to your requests, or keeping you informed in line with your selected preferences.
Our Use of Your Information
We use your Personal Information to facilitate the services you request. We have tailored our privacy policy to adequately inform you of the use of your Personal Information.
Sharing of Personal Information
We do not sell Personal Information to third parties. XtremeX Ltd reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorises us to do so.We may share Personal Information with third party service organisations such as IP Payments (to facilitate secure registration of credit card information).