XtremeX Limited

Privacy Policy

Effective date: August 22, 2018

XtremeX Limited ("us", "we", or "our") operates the xtremex.co.nz website (the "Service"). This policy explains how we collect, use and disclose personal data when you use our Service and the choices available to you.

Overview

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions.

Definitions

Service The xtremex.co.nz website operated by XtremeX Limited.

Personal Data Data about a living individual who can be identified from that information or from it together with other information in our possession.

Usage Data Data collected automatically through use of the Service or from the Service infrastructure itself, such as page-visit duration.

Cookies Small files stored on your computer, phone or other device.

Information Collection & Use

We collect several different types of information for various purposes to provide and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Email address
First name and last name
Phone number
Address, state, province, ZIP/postal code and city
Cookies and Usage Data

Usage Data

We may also collect information about how the Service is accessed and used. This may include your IP address, browser type and version, pages visited, visit date and time, time spent on pages, unique device identifiers and other diagnostic data.

Tracking & Cookies

We use cookies and similar tracking technologies to track activity on the Service and hold certain information. These technologies may include cookies, beacons, tags and scripts used to collect, track, improve and analyse the Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Service may not function correctly.

Session Cookies: used to operate the Service.
Preference Cookies: used to remember preferences and settings.
Security Cookies: used for security purposes.

How We Use Data

XtremeX Limited may use collected data:

To provide and maintain our Service
To notify you about changes to our Service
To allow participation in interactive features where you choose to do so
To provide customer support
To gather analysis and information that helps us improve our Service
To monitor usage of our Service
To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country or other governmental jurisdiction where data-protection laws may differ.

If you are located outside New Zealand and choose to provide information to us, please note that we may transfer that data to New Zealand and process it there.

XtremeX Limited will take steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, and that appropriate controls are in place before transferring Personal Data.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, XtremeX Limited may be required to disclose Personal Data where required by law or in response to valid requests by public authorities such as a court or government agency.

Legal Requirements

XtremeX Limited may disclose Personal Data where we believe this is necessary:

To comply with a legal obligation
To protect and defend the rights or property of XtremeX Limited
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us. No method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee absolute security.

Service Providers

We may use third-party companies and individuals to facilitate the Service, provide services on our behalf, perform Service-related tasks or assist us in analysing how the Service is used.

These third parties may access Personal Data only where necessary to perform those tasks on our behalf and are expected not to disclose or use that information for unrelated purposes.

Analytics

We may use third-party analytics providers to monitor and analyse use of the Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use data collected through its services in accordance with its own privacy practices.

For more information, see Google's Privacy Policy .

Payments

We may provide paid products and services through the Service. Where payment processing is required, we use third-party payment processors.

We do not store or collect your payment card details. Card information is provided directly to the payment processor, whose use of your personal information is governed by its own Privacy Policy.

Payment processors may operate under PCI-DSS standards managed by the PCI Security Standards Council.

Stripe — Privacy Policy
PayPal / Braintree — Privacy Policy

Links to Other Sites

Our Service may contain links to websites not operated by XtremeX. If you click a third-party link, you will be directed to that third party's site. We recommend reviewing the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe your child has provided Personal Data, please contact us. If we become aware that Personal Data has been collected from a child without appropriate verification of parental consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and the effective date may be updated accordingly.

You are encouraged to review this Privacy Policy periodically. Changes are effective when posted on this page.

Questions About This Policy?

Contact XtremeX Limited and we'll be happy to help.

EMAIL XTREMEX

Statement
XtremeX Limited offers a range of passenger services, all of which are fully compliant with NZTA transport regulations, our TSL no. is 0317637 and we are GST registered. Should you have any complaints regards any of our services you can submit your complaints here where it will be recorded and reported to NZTA as required:

Terms and Conditions

All prices stated are based on being located approximately within 10km's of Tawa base station see *Additional Cost Weightings
You must be *age 18 and over to use some of these services
All bookings require full payment upon booking for a service, so please confirm you are happy with terms & conditions
Cancellations or rescheduling must be communicated with XtremeX Ltd no later than 24 Hours before service is required unless agreed through *prior booking. Please remember this is an extremely unique and limited service provided by XtremeX and therefor we rely on careful planning and booking by our customers. A full refund will be provided if cancellation falls within the specific limit and within 5 working days. There will be no charge for rescheduling within the 24hr time frame although we may not be able to accommodate due to limited service.
Rescheduling will only incur a charge 1 hour prior to booking to an amount of $25.00 to XtremeX's discretion, see also waiting time
A waiting time of up to 15 minutes for all services will be allowed, commencing from the time of booking. During this time an XtremeX driver will attempt to contact the customer by email and phone, and if no contact can be made and after this time expires the booking will be cancelled. Any cancelation which take place in this manner will not receive a *refund.
If any unforeseen circumstances arise, XtremeX has the right to cancel the booking and will offer a full refund or reschedule which ever may be preferred by the customer, however we will not be accountable for any costs associated with the customer, travel and time off work etc.
In the event of mechanical breakdown we have AA coverage which supplies a standard replacement vehicle. At this point the service will end and the passenger will be dropped off at their final destination and offered either a full refund or a reschedule
Extreme weather conditions fall under unforeseen circumstances, see above.
You will be required to wear seatbelts, refusal will result in cancellation of the service with immediate effect.
All significant *medical conditions which could cause any issues while traveling are required to be disclosed
XtremeX adheres to the rules and speed limits of the road, any request to break these rules will be denied and if this does not end the matter, that person will be taken back and the service will be cancelled with no *refund, this is final.
If intoxication or drugs is suspected upon arrival. XtremeX has the right to refuse and you will forfeit your right to use our service, there will be no entitlement to a refund or reschedule this is final!
There will be no smoking or vaping allowed in the vehicle or stops to facilitate for this.
If any soiling due to a release of bodily fluids is to occur e.g. in the act of being sick, or other accident, you will incur an additional charge of $400, this is payable with immediate effect.

*Additional Cost Weightings, XtremeX offers a highly subsided Supercar experience and to continue to do so we need to recognise the high costs associated with increasing distance to different pickup zones. In order to maintain competitive pricing, an interactive map has been made available to help understand what you pay, for example 1HR Supercar Experience, $179.99 and pickup zone Normandale, Petone is $179 + $25.00 = $204, this would be the price you pay.

*Age, The taxi service requires that you are over 18, this is due to responsibilities associated with ensuring the customer is safe after drop off, other services such as special occasions birthdays, school ball or either of the "Supercar experiences, age limits are variable, however they will require parental consent, see individual service T&C's for more info

*Additional, the pickup location (house or other) must have easy access and turning, if not, then a new pick up/drop off location must be agreed prior or there will be a cancellation cost of $30.00 if this can't be agreed. If your location turns out to be unsuitable, you will be contacted and offered to make your way to a new location that is better suited.
*Prior booking, it may be that you have made a booking which is tentative to weather conditions or some other factor and XtremeX has confirmed in writing by email that we are happy to do this.

*Refund Policy, we do understand that sometimes there are events outside of everyones control and in such cases if suitable evidence can be supplied and XtremeX is satisfied then a refund minus our costs will considered
*Medical conditions, medical conditions such as heart attack, stroke, asthma, epilepsy etc. must be disclosed as for the driver to be aware should any issue arise. Drivers are first aid qualified
Sub Note: Please remember this is an exclusive supercar that is very low to the ground and due to such makes it hard to enter some locations and hence the need to include these terms within out T&C's.

Privacy Policy
Your privacy is very important to us. This privacy policy discloses how XtremeX Ltd collects, protects, uses and shares Personal Information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent.
XtremeX Ltd respects the privacy of our customers and other visitors to our website who may choose to provide Personal Information. We recognise the need for appropriate protections and management of Personal Information that you provide to us. This privacy policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.
Through registering your interest via this website, you are permitting us to communicate with you electronically. For point of definition, electronically can include but is not limited to email, Phone, SMS, App notification.

Your contact details will be used for the sole purpose of responding to your requests, or keeping you informed in line with your selected preferences.
Our Use of Your Information
We use your Personal Information to facilitate the services you request. We have tailored our privacy policy to adequately inform you of the use of your Personal Information.
Sharing of Personal Information
We do not sell Personal Information to third parties. XtremeX Ltd reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorises us to do so.

We may share Personal Information with third party service organisations such as IP Payments (to facilitate secure registration of credit card information).
Book_Now

All prices stated are based on being located within approximately 10km's of Tawa base station see *Additional Cost Weightings
You must be *age 18 and over to use some of these services
All bookings require full payment upon booking for a service, so please confirm you are happy with terms & conditions
Cancellations or rescheduling must be communicated with XtremeX Ltd no later than 24 Hours before service is required unless agreed through *prior booking. Please remember this is an extremely unique and limited service provided by XtremeX and therefor we rely on careful planning and booking by our customers. A full refund will be provided if cancellation falls within the specific limit and within 5 working days. There will be no charge for rescheduling within the 24hr time frame although we may not be able to accommodate due to limited service.
Rescheduling will only incur a charge 1 hour prior to booking to an amount of $25.00 to XtremeX's discretion, see also waiting time
A waiting time of up to 15 minutes for all services will be allowed, commencing from the time of booking. During this time an XtremeX driver will attempt to contact the customer by email and phone, and if no contact can be made and after this time expires the booking will be cancelled. Any cancelation which take place in this manner will not receive a *refund.
If any unforeseen circumstances arise, XtremeX has the right to cancel the booking and will offer a full refund or reschedule which ever may be preferred by the customer, however we will not be accountable for any costs associated with the customer, travel and time off work etc.
In the event of mechanical breakdown we have AA coverage which supplies a standard replacement vehicle. At this point the service will end and the passenger will be dropped off at their final destination and offered either a full refund or a reschedule
Extreme weather conditions fall under unforeseen circumstances, see above.
You will be required to wear seatbelts, refusal will result in cancellation of the service with immediate effect.
All significant *medical conditions which could cause any issues while traveling are required to be disclosed
XtremeX adheres to the rules and speed limits of the road, any request to break these rules will be denied and if this does not end the matter, that person will be taken back and the service will be cancelled with no *refund, this is final.
If intoxication or drugs is suspected upon arrival. XtremeX has the right to refuse and you will forfeit your right to use our service, there will be no entitlement to a refund or reschedule this is final!
There will be no smoking or vaping allowed in the vehicle or stops to facilitate for this.
If any soiling due to a release of bodily fluids is to occur e.g. in the act of being sick, or other accident, you will incur an additional charge of $400, this is payable with immediate effect.

*Additional Cost Weightings, XtremeX offers a highly subsided Supercar experience and to continue to do so we need to recognise the high costs associated with increasing distance to different pickup zones. In order to maintain competitive pricing, an interactive map has been made available to help understand what you pay, for example 1HR Supercar Experience, $179.99 and pickup zone Normandale, Petone is $179 + $25.00 = $204, this would be the price you pay.

*Age, The taxi service requires that you are over 18, this is due to responsibilities associated with ensuring the customer is safe after drop off, other services such as special occasions birthdays, school ball or either of the "Supercar experiences, age limits are variable, however they will require parental consent, see individual service T&C's for more info

*Additional, the pickup location (house or other) must have easy access and turning, if not, then a new pick up/drop off location must be agreed prior or there will be a cancellation cost of $30.00 if this can't be agreed. If your location turns out to be unsuitable, you will be contacted and offered to make your way to a new location that is better suited.
*Prior booking, it may be that you have made a booking which is tentative to weather conditions or some other factor and XtremeX has confirmed in writing by email that we are happy to do this.

*Refund Policy, we do understand that sometimes there are events outside of everyones control and in such cases if suitable evidence can be supplied and XtremeX is satisfied then a refund minus our costs will considered
*Medical conditions, medical conditions such as heart attack, stroke, asthma, epilepsy etc. must be disclosed as for the driver to be aware should any issue arise. Drivers are first aid qualified
Sub Note: Please remember this is an exclusive supercar that is very low to the ground and due to such makes it hard to enter some locations and hence the need to include these terms within out T&C's.

Privacy Policy
Your privacy is very important to us. This privacy policy discloses how XtremeX Ltd collects, protects, uses and shares Personal Information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent.
XtremeX Ltd respects the privacy of our customers and other visitors to our website who may choose to provide Personal Information. We recognise the need for appropriate protections and management of Personal Information that you provide to us. This privacy policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.
Through registering your interest via this website, you are permitting us to communicate with you electronically. For point of definition, electronically can include but is not limited to email, Phone, SMS, App notification.

Your contact details will be used for the sole purpose of responding to your requests, or keeping you informed in line with your selected preferences.
Our Use of Your Information
We use your Personal Information to facilitate the services you request. We have tailored our privacy policy to adequately inform you of the use of your Personal Information.
Sharing of Personal Information
We do not sell Personal Information to third parties. XtremeX Ltd reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorises us to do so.

We may share Personal Information with third party service organisations such as IP Payments (to facilitate secure registration of credit card information).
Book_Now

How We Handle Your Information